Return Policy

Our Enterprise takes all the necessary precautions so that all products are packed in a particularly careful way so that you receive them without any damage whatsoever. To avoid your own inconvenience, we strongly advise you to carefully inspect the condition and integrity of the packaging at the time of delivery of your order to you for any obvious defects (eg damaged/worn goods). In any case, you have the right to return the products you purchased within fourteen (14) calendar days from the date you receive them. To return the product, you must first inform us by phone at (+30) 210 9953483 or by e-mail at [email protected] We note that if we are not informed in advance about the return of the product, the return shall not be acceptable!

ORDER CANCELLATION

You can cancel your order up to 2 hours after completing the online ordering process. This option is available until you are notified of the shipment of your order by e-mail. After this point there is no possibility for cancellations or changes to your order. For any order cancellation or change of address or payment, you can send an email to [email protected] Cancellation of an order which has been invoiced, packed and delivered to the courier company by us for delivery will not be accepted.
You have the right to cancel your order in the following cases:

BEFORE SHIPMENT via e-mail to [email protected] or by calling us directly by phone at (+30) 210 9953483
AFTER RECEIVING YOUR ORDER, within 14 calendar days from the day you’ve received your delivery. It is clarified that in order to proceed with a refund, the product must be in the same perfect pristine condition that was sent, without any damages and without missing the accompanying documents, in its original packaging/labels etc. Once returned and inspected by us, your money will be refunded within 3-4 working days (depending on your Bank's Incoming Remittance Policy) and you will only be charged the shipping costs for returning the product.In the event that before you send the Cancellation Notice you have paid the total price of the approved order and we have collected it, then within fourteen (14) working days we shall refund to you the collected price in the same way as originally paid by you.
Product returns and corresponding refunds are NOT applicable for products which were sold under special promotions e.g. Black Friday, Cyber Monday.

RETURNS

You have the right to return the products you bought and ask for their replacement:

In all cases that with proven fault of amourianosoptics.gr were products were sold wrongfully or were of bad and defective quality (fault in the order, invoicing, consignment, damaged during their transportation or bad packaging)
In all cases that there was a problem/ real defect in the product (operation or quality) which the valid guarantee of the product covers and as long as the guarantee has been given by amourianosoptics.gr
They do not fall under this provision products that are covered by guarantees or third parties such as for example the manufacturer of the product or its representative/distributor. In every case and for all cases mentioned above the maximum time for replacement cannot be extended more than fourteen (14) calendar days, from the day of reception. Furthermore, for all cases the product should be accompanied necessarily by the original proof of purchase. For all above cases the products which are eligible for replacement - repair should be in the condition that they were received from the client, completed and without wears and their package to be right and in excellent condition, accompanied by all documents of the product (for example consignment note, receipt etc.).

In addition to the above, returns for Sunglasses and Eyewear products are only accepted if:

The products you wish to return are in the same condition in which you received them, i.e. without the special labels of our company or the factory having been removed or damaged, nor having their packaging been unsealed or tampered with.
Customers are requested to use a hard box like the box they received and not envelopes. Returned items should be sent via courier to our company headquarters.
The product has not been worn since the test, nor has any kind of modification or intervention been made, e.g. to have the lenses changed.
In case the product is accompanied by any gift, the return of this gift together with the product is self-evident.
There are all the necessary accessories for the product such as the case and the tax item of purchase (receipt-invoice).

In addition to the above, for Contact Lens and Liquid Contact Lens products, returns are only accepted if:

The products you wish to return are in the same condition in which you received them, i.e. without their packaging being unsealed or tampered with.
Customers are requested to use a hard box like the box they received and not envelopes. Returned items should be shipped by courier.
In case the product is accompanied by any gift, the return of this gift together with the product is self-evident.
Accompanied by the tax item of purchase (receipt-invoice).

Returns/Refunds are not accepted on specially manufactured products, i.e. astigmatism, multifocal, colored or annual contact lenses. Before ordering, make sure that your grade prescription and all parameters (curvature, diameter, etc.) are compatible with the product you selected. If you have the slightest doubt, call us directly by phone at (+30) 210 9953483. In any case, the products must be returned safely and properly packaged, so as not to cause damage during their transportation. Returned items must be delivered back to us by the same courier that they were sent to you. We inform you that we bear no responsibility, nor we can be deemed liable in case of loss or damage of the product during transport for their return to us. If the products are not returned within fourteen (14) days, then our Company may refuse any return or replacement. If you change your mind about your purchase, the cost of shipping and returning the product is your responsibility and will be charged to you.

REFUNDS

In the event that you request a refund for your returned order within 14 days of its receipt, the refund will be made in the same way as the payment was originally made by you. If you receive the product without expressing a specific reservation, it means that you have unconditionally received the product from our company. Before any return it is recommended to consult with us via e-mail at amourianosoptics.gr. For returns of shipments abroad (outside of Greece), the customer bears the full cost of the return. In case of returning the products, your refund will be completed within fifteen (15) working days from the date we receive the products. Option for providing a Credit Balance (store-credit) is not available. In accordance with Directive 2013/11/EC, which was incorporated in Greece by virtue of Decree-Law 70330/2015, the possibility of electronic resolution on consumer disputes with the Alternative Dispute Resolution (ADR) process is now provided throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our website, he/she can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform EDR).